Experience with Right Revenue RMS at Savoy and George Hotel after one year
Altaf Khan – Director of Group Operations – The Savoy Group
As the Director of Group Operations at Savoy and George Hotel in Limerick City, I am pleased to share my insights and experiences with Right Revenue RMS. This innovative revenue management system has profoundly transformed our operations, yielding significant benefits that enhance our efficiency and responsiveness to market trends.
Enhanced Operational Efficiency
Right Revenue RMS has streamlined our revenue management processes by automating many tasks that were previously manual. The system utilizes real-time data analysis to optimize room pricing, which has dramatically improved our ability to respond quickly to changing market conditions. By automating rate recommendations, we save considerable time that can now be redirected toward strategic planning and guest experience enhancements. This automation also minimizes human error, ensuring more accurate pricing decisions.
Comprehensive Training and Support
One of the standout features of Right Revenue is their commitment to training and support. The training programs provided, including refresher courses and one-on-one consultations, have been invaluable. These sessions are tailored to develop specific strategies for our property, ensuring that our team is well-equipped to utilize the system effectively. The ongoing support fosters a culture of continuous improvement, allowing us to adapt our strategies based on feedback and evolving market dynamics.
Community and Continuous Improvement
Right Revenue emphasizes building a community among its users, which has fostered collaboration and knowledge sharing among hoteliers. Their focus on gathering feedback from hotels and revenue managers has led to continuous enhancements in the software itself. This responsiveness not only improves the functionality of the RMS but also helps revenue managers and general managers streamline their reporting processes through pre-programmed reporting tools.
Impact on Revenue Management
The integration of Right Revenue RMS into our operations has led to improved key performance indicators (KPIs), such as Revenue Per Available Room (RevPAR). By leveraging advanced forecasting techniques and dynamic pricing strategies, we have seen a notable increase in occupancy rates without compromising our average daily rate (ADR).
Additionally, because of this RMS, we have implemented a "Win Back" strategy targeting Online Travel Agencies (OTAs). This initiative has resulted in a remarkable gain of over 30% in our direct bookings, significantly impacting our bottom line. The system's ability to analyze vast amounts of data allows us to make informed decisions that drive profitability.
In summary
Right Revenue RMS has been a game-changer for Savoy and George Hotel. Its user-friendly interface, robust training programs, and commitment to continuous improvement have empowered our team to optimize revenue management practices effectively. This partnership has not only enhanced our operational efficiency but also positioned us competitively in the dynamic hospitality market.
