Customer Success Executive
Want to work for a company that is going places in the best industry ever? We are hiring!
Customer Success Executive
About us
Right Revenue is a Northern Ireland-based software company that provides Data Analysis, Demand Forecasting & Rate Recommendation Software Solution, designed specifically for the Hospitality Sector.
We are based in County Down, we are expanding and we love to employ people who want to grow with the job!
We don’t fuss about titles and the focus is very much on being part of the team. We want to employ people who are energetic, passionate about doing great things and who have great ideas and who aren’t afraid to share them.
Our goal as a business is to provide hotels with great technology to support their revenue decisions but also to support the industry through market-leading customer service, community, knowledge and mentoring and that’s where you come in…
We have big plans and we need someone to help us shine!
About you
We want an energetic and highly motivated Customer Success Executive who understands our hotel partners are the reason we exist, and they deserve the very best levels of service and support. We have a fantastic existing portfolio of customers and if you want to 'just do a job' then we are not for you... We are looking for someone who is passionate and driven and who is excited about developing this exciting role.
For us as a business, company culture is everything, so you will need to be able to apply our company ethos throughout every part of the role but with your own ‘personal twist’. Is this you?
About the job
Our goals are ambitious, our technology is exciting, and our partners are amazing. If this sounds like the challenge you enjoy, we’ll reward you with:
● A competitive salary (circa £25k - £28K) and bonus scheme
● A great working environment where we promise you will be valued, supported and mentored.
● A chance to develop a role that you put your stamp onto.
● The opportunity to be responsible for your own customer portfolio as the company grows.
● A role where your voice is heard and respected.
● The opportunity to work in a dynamic industry (we think it is the best industry in the world!)
Roles and Responsibilities:
● Building and maintaining customer relationships: develop strong relationships with customers to understand their goals, objectives and challenges. Act as the main point of contact for customers, providing support, guidance and assistance throughout their journey.
● Supporting existing members of the team with customer onboarding and training: Assist customers in getting started with the Right Revenue product, ensuring a smooth onboarding process. Support our team with training sessions and provide resources to help customers understand our product’s features and capabilities.
● Proactive customer engagement: Proactively reach out to customers to understand their needs, identify opportunities to improve either our service, product offering or upselling, and of course to gather feedback.
● Problem resolution and support: Serve as a liaison between our amazing customers and the internal teams such as sales, product development, support team or senior management. Then co-ordinate the resolution of any issues (with the support of the existing team)
● Customer success metrics: Monitor and analyse customer success metrics such as adoption rates and customer satisfaction. Use data driven insights to identify trends, opportunities and areas for improvement.
● Customer Success Planning: Collaborate with customers to develop success plans, outlining specific goals, milestones and action steps. Work with customers to align their objectives with our product and service and provide guidance on how to achieve desired outcomes,
● Customer advocacy: Act as a customer advocate within the organisation, representing our customer’s needs and interests. Provide feedback and suggestions to the Product Team and Senior Management about product enhancements.
In short, our customers are key… our service levels need to stay market-leading and we need your help to do that.
Required Skills & Experience:
● Knowledge of the hospitality industry either in revenue management / front office or reservations is critical. Or perhaps you work in a hospitality tech vertical? Understanding the hospitality industry is vital but training will be given in revenue management. So if you have a background in Front Office or perhaps Reservations with a ‘can-do’ attitude, we can give you the skills you need to progress.
● Passion, drive and a desire to do the best job possible.
● Have a customer-centric mindset and a strong commitment to delivering exceptional customer experiences.
● Motivated and driven to meet and exceed targets.
● Great communication skills, you need to be happy to talk directly to customers and represent our company culture through everything you do.
● You may be asked to travel, so we need a clean driving licence and the ability to work predominantly from our Saintfield office. We will consider remote working for the right candidate.
● Well organised and responsible for reporting and admin.
● Great at problem-solving. You will be supported at all times but we love new ideas and want to hear them.
● An ability to work within a structure when required but also have the ability to be flexible and react to both customer and business needs.
● We work in a busy, dynamic and ever-changing environment. We are fast-paced so we need someone who is willing to adapt and remain flexible.
If you are interested, send your CV to ask@rightrevenue.co.uk by 08 November 2024 - we are excited to hear from you!
