Right Revenue helped Aghadoe Heights Hotel & Spa with bespoke reporting, saving hours a day
Background
The Aghadoe Heights Hotel & Spa is a luxury 74-bedroom, 5* hotel offering unrivalled views of Killarney’s lakes and surrounding mountains. The hotel, which is part of the Windward Management portfolio, is renowned as Ireland’s premier destination resort and is perched on a hilltop directly overlooking the picturesque Lakes of Killarney.
Challenges
The team at the hotel faced a number of revenue management challenges:
The hotel team sometimes struggled to find the information they needed to help them work in a systematic way. They used to spend hours each day collating information into spreadsheets and running reports from their previous PMS.
Due to the strong demand for the hotel, they often found it very difficult to assign time to study competitor pricing and therefore assess their position in the market.
They also struggled to find the data they needed for detailed analysis as they had no proper revenue process in place at the property.
The process for understanding and aligning a robust rate strategy and then actually implementing via their PMS, to their distribution channels was cumbersome and time-consuming.
Overall they had limited extra time available on a regular basis to dedicate to such an important role within the hotel.
Solution
Right Revenue was selected by The Aghadoe Heights to provide a revenue management software solution. Our team worked hand-in-hand with the hotel team to ensure that an effective and efficient switchover was made from manual to automated processes. The smooth implementation was delivered quickly and was supported by Right Revenue’s comprehensive training & setup support. The hotel is delighted that it has quickly seen a number of improvements to its operational processes and overall business.
Customer Benefits
The Aghadoe Heights team is delighted at how the implementation of Right Revenue’s software is working for them at the hotel. They are already benefitting in a number of ways:
The revenue management software saves them hours each day by providing bespoke reporting with live data and all their business KPIs are displayed in simple, straightforward dashboards.
They also now have a further insight into the business mix of the hotel and this enables them to focus more on who their customers are and where their bookings are coming from.
With the rate recommendations now coming from Right Revenue’s software, this allows them to maximise their rates which has added overall revenue to their bottom line. It has also allowed them to achieve over and above their annual budgets.
The hotel is also part of Windward Hotel Management and therefore have certain reporting requirements for Head Office. These reports have now all been streamlined so that every hotel within the Windward portfolio now produce Management Information in one consistent format and this was achieved through Right Revenue.
Why Right Revenue
The Aghadoe Heights had very specific requirements when choosing how to develop their revenue management strategy. It was important that the revenue management software selected delivered on business-critical issues and Right Revenue has done that effectively and efficiently.
The hotel had just changed their PMS supplier and as they selected one of several with full Right Revenue PMS integration – they immediately benefitted from the existing live two-way rate interface.
Comprehensive training was provided on the system by Right Revenue’s experienced team and the installation was quick & easy.
The hotel team really value Right Revenue providing them with excellent customer support and they found that nothing is ever an issue and no matter what the problem is, it gets sorted every time.
The hotel team has found the Right Revenue system to be very user-friendly; they are delighted that the software can be accessed from anywhere and they don’t even have to be in the office to do so.
What the Team Say
“Right Revenue makes the daily management of our revenue so easy – with one click of a button we have all the information we need to make quick, informed decisions regarding our hotel.
Right Revenue allows real-time tracking of market data that is virtually impossible to replicate”.
Jacinta Prendergast, Reservations & Revenue Manager
“The simple, concise dashboard allows us to look forward and at the same time compare the historical data from the same-point-in-time last year. The segmentation reports are amazing and there are many more important practical tools available to access also. They are constantly updating and improving their system so that we the users always have the most up to date and comprehensive information available”.
Siobhan O’Shea, Sales & Marketing Manager