Blog

Home \ Blog

Revenue Managers – do you know when you are MAD?

Revenue Managers – do you know when you are MAD? No, not furious with your GM with setting too high a budget; or about to blow a gasket because your Sales Manager has just contracted new business at a really low rate… but MAD as in do you know as a Revenue Manager your Mean […]

Don’t be fooled by Booking.com’s ‘Risk Free Cancellations’

Don’t be fooled by Booking.com’s ‘Risk Free Cancellations’ This week I read an interesting article in Mirai (and I am in no way taking the credit for some of the content in this blog) but they wrote an interesting piece about Booking.com’s new ‘hook’ for hotels and I wanted to share and add my own […]

Is Blockchain the new disruptor in our industry?

Is Blockchain the new disruptor in our industry? As hoteliers, we are constantly battling with the OTA’s and 15 years after the first explosion of Online Travel Agents, we are still giving them too much availability; not managing pricing and crying into our cheque books each month when there are commission bills to pay… But […]

New Year, New Career! – We are hiring!

New Year, exciting new career? Right Revenue is recruiting! Right Revenue a young and vibrant company that provides software and consultative advice on pricing and forecasting for the hospitality industry and we need a Revenue Manager! What does the job entail? As a Revenue Manager, you will be responsible for growing revenue in our extensive […]

What is GDPR and how on earth will it affect you?

What is GDPR and how on earth will it affect you? Unless you have been living under a rock for the last few months, we all know that GDPR is coming and it is coming whether we like it or not.  There of course is reason to be a little confused as it becomes like […]

Is it time to review your cancellation policies?

Is it time to review your cancellation policies? 2018 is a new year and perhaps a great time to review not only your rate strategies but also your cancellation policies. There has been a lot of hype in industry blogs and news feeds recently about how the giants like Hilton and Marriott are reviewing their […]

How good training can revolutionise your business

How good training can revolutionise your business This week I am privileged to be one of the keynote speakers at DigitalDNA, an event focused on Tourism and taking place in Belfast. My topic is ‘The Future Belongs to Those who Hear it Coming’ and focuses mainly on how we can use data to get to […]

You don’t have to be a brand to ‘do’ loyalty

You don’t have to be a brand to ‘do’ loyalty Too often I hear the same very valid argument from independent hoteliers, that they can’t compete with the brands and their loyalty programmes. I am not going to admit that this is an easy battle to win but I do feel we can do something […]

When Revenue Managers Rule The World…

When Revenue Managers Rule The World… I am often asked what the ‘next big thing’ will be in hospitality and will speaking on that very topic at Digital DNA in November.  The answer are things that we already know… Data will be key – not big data but relevant data Understanding our guests and anticipating […]

The value of knowing your competition

The value of knowing your competition So we all have a competitive set don’t we?  We all review their rates every day and know their selling strategy inside out, don’t we?  Well if you don’t, you should. But where do you start assessing who your competitors actually are?  And is there an argument for adjusting […]