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What you need to consider in 2019… It’s all about ‘your people’…

What you need to consider in 2019… It’s all about ‘your people’… In our wonderful hotel world, we have two types of people – our guests and our team. In 2019 I believe that understanding and meeting the needs of both will be crucial So let’s start with your guests… I have written many times […]

Booking.com – will they win the war with data?

If any of you read my articles regularly, you will know that my personal opinion is that Booking.com and other online aggregators are the single biggest threat to the profitability of our industry. This week I read an article (which I whole-heartedly attribute to Phocuswright) in which they interviewed Glenn Fogel, CEO of Booking Holdings.  […]

Part 2 – Revenue Managers – How we get it wrong…

Part 2 – Revenue Managers – How we get it wrong… Following on from last weeks blog – which can be found here – http://rightrevenue.co.uk/revenue-managers-how-we-get-it-wrong/   I thought I would take another few moments to outline how sometimes Revenue Managers get it wrong and what we can perhaps do to fix it… These mistakes are usually […]

Revenue Managers – how we get it wrong…

Revenue Managers – how we get it wrong… Revenue Managers rule the world, right?  Of course we do… But every now and again, I see some Revenue Managers who just haven’t had the training or mentoring required and due to no fault of their own, get it wrong. So how do we get it wrong […]

My Top 5 Revenue Predictions for 2019

My Top 5 Revenue Predictions for 2019 As we settle in to the final quarter of 2018 and with 2019 budgets signed off and firmly behind us (hopefully!) what can we expect in 2019.  Well here are my thoughts… 1.Understand the customer journey – distribution is changing Gone are the days when we can expect […]

As with everything in life… it’s all about the experience…

As with everything in life… it’s all about the experience… As an industry, all of us in hospitality like to complain about OTA’s; high commission levels and of course the impact that new aggregators such as AirBnB are having on our bottom line. But rather than sitting back, accepting our fate and watching our valued […]

Rate Parity – the world as we know it is about to change (again!)

Rate Parity – the world as we know it is about to change (again!) Utter the words ‘rate parity’ and we all shudder… after all, ensuring that we have the same rates on all channels – even if we employ the technology of a channel manager, isn’t always straight forward. Often the rates aren’t updated […]

What are you doing to win the talent war?

What are you doing to win the talent war? We all know the scenario… you place an Ad for a job… you get a trickle of replies… you struggle to find a few candidates good enough to interview… then some don’t even turn up to the meeting… then you hire… potentially pay high recruitment fees […]

Revenue Management – why automation rocks!

Revenue Management – why automation rocks! I write this article as the founder of revenue management system, Right Revenue.  However, I promise this is not some veiled attempt at promoting our system.  It is however a shout out to all revenue management systems as automation rocks! Last week I wrote an article about why Revenue […]

Why a Revenue Manager should be a Profit Manager

Why a Revenue Manager should be a Profit Manager The changing face of Revenue Management… Back in the bad old days when I first started in revenue, the discipline was called Yield Management.  In those not-so-distant days we were seen as just yielding rates.  Moving rates up and down with demand along with an ongoing […]