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Better Customer Satisfaction = Better Profitability

Better Customer Satisfaction = Better Profitability If I am honest, a year ago I was an un-believer.  I was a doubter.  I genuinely did not believe that what customers said about you on review sites could impact pricing.  I was wrong.  I felt that positive or negative reviews may slightly impact your brand image but […]

Sales Conversion Online – How to win the numbers game

Sales Conversion Online – How to win the numbers game For the last two weeks, we have looked at how to convert better when those precious calls come into your hotel.  But how do you measure the conversions online and what are the first steps you can make to increase those numbers and therefore your […]

How to deal with the Bargain Hunters

How to deal with the Bargain Hunters In last weeks Blog we looked at just how important telephone sales are to our business and this week I thought it would be appropriate to look at how we should train our Reservation Team to deal with the infuriating ‘Is that the best rate you have’ question… […]

Sales Conversion and its impact on RevPar

Sales Conversion and its impact on RevPar A few of us may be in very stable or rising markets but I am guessing that most of us are facing yet more challenges on rate, occupancy, ADR and RevPar as we look toward setting our budgets for 2018. Many of us work in over-saturated (or soon […]

Less of a Blog and more of a WARNING! – please read

Less of a Blog and more of a WARNING! – please read Yesterday one of the hotels that I work closely with rang me with a huge problem… Their server had crashed – actually not crashed but died.  Literally had to be taken off site and given the kiss of life. Diagnosis is most likely […]

Are you on the right curve? A useable metric

Are you on the right curve? A useable metric Whether we know it or not, we all use booking curves to some degree.  Some of us pluck figures out of the sky and use a ‘guest-i-mate’ but the hotels that benefit the most are the ones that have a good understanding of their business and […]

The impact of Rate Reductions – a useable metric

The impact of Rate Reductions… We all know that the ‘golden ticket’ for any Revenue Manager  is to increase not only rate but occupancy.  However, we all know that growing both can often be as elusive as that lottery win.  Not every hotel is in that elite zone where both can be pushed and we […]

We’re Hiring!

Right Revenue is hiring for new Engineering Team members Front End Developer Back End Developer Back End Developer (Data Science)

The Robots are Coming!

The Robots are Coming! This week I have been asked to speak at an event and the subject is just that – ‘The Robots are Coming!’ I am really excited to be part of this panel as Machine Learning and Artificial Intelligence is exactly what Right Revenue is built on.  As a revenue system, not […]

Make hay while the sun shines…

Make hay while the sun shines… As the temperatures begin to rise and thoughts turn to the madness of school holidays, I felt it was a good time to review what you probably have or should have already considered moving into the Summer Season – after all, this is quite literally the time of year […]