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Loyalty… what exactly does that mean?

Loyalty… what exactly does that mean? Loyalty… it’s a funny word that has different meanings to different people and definitely has all of us hoteliers scratching our heads at how we ‘get it’, how we ‘keep it’ and even what ‘it’ actually is! I recently had a conversation with a very respected hotel owner from […]

Are you ready for SCA?

Are you ready for what might be our next big disruptor – SCA? Just when you thought you had gotten your head around GDPR, along comes Strong Customer Authentication (SCA)! Are you ready? Do you understand how this will impact your business? If the answer is no, then you are not alone… This extra layer […]

Your Summer Revenue Check-list

Your Summer Revenue Check-list For most hotels, Summer is the absolute busiest time of the year. Your properties are buzzing; full of excited guests in holiday mode, which means that for most of us, we have teams that are running around like headless chickens! No matter what country, city or town you are in, we […]

Take back control of your OTA contracts

Review your OTA contracts and start to take back control This week I had the privilege of speaking at a Hotel Federation event organised by the Northern Ireland Hotel Federation and my subject was ‘how to increase profitability’. As you can imagine, this was a huge and slightly daunting subject and with only 45 minutes […]

Why on earth are we dropping rates?

Why on earth are we dropping rates so close to arrival date? This week our wonderful friends at Mews shared statistics which I thought were really interesting: and that is the average rate sold in Europe based on lead time: 1-3 days in advance = 89 Euro ADR 4-10 days in advance = 101 Euro […]

The ‘double whammy’ of Booking.com’s early payment scheme

The ‘double whammy’ of Booking.com’s early payment scheme Most of us realise that Booking.com have automatically opted our hotels into their new ‘Early Payment Scheme’, but what exactly does this mean and how does it doubly affect our hotels? Well first of all, let’s look at what Booking.com has to say about this new ‘benefit? […]

How Revenue Management Affects… Sales

How Revenue Management Affects… Sales This is the first in a series on how revenue management affects every part of your business. If I am lucky enough to have you as a regular reader, you will know my belief that ‘Revenue Managers Rule the World’. Tongue in cheek I know, but what I really mean […]

How to win friends and influence people…

How to win friends and influence people… Or in hotelier speak – How to gain bookings and set yourself out from the crowd… In today’s world of ever-increasing competition, how on earth do you set yourself out from the crowd and be heard above all the ‘noise’ that is not only competing hotels but aggressive […]

More change in our distribution landscape and it’s happening right now…

More change in our distribution landscape and it’s happening right now… Just when we thought we had enough on our plate managing Booking.com & Expedia, there is more change afoot! There have been two huge announcements this week that are absolutely about to shake up how we manage distribution in the coming months and potentially […]

Now is the time to take control

Now is the time to take control! In the UK, we have all been celebrating recently with the news that the Competition and Markets Authority (CMA) are now investigating OTA’s and the illegal practices which we as an industry have been strangled and held hostage by for years. Some of the big players – Booking.com; […]