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More change in our distribution landscape and it’s happening right now…

More change in our distribution landscape and it’s happening right now… Just when we thought we had enough on our plate managing Booking.com & Expedia, there is more change afoot! There have been two huge announcements this week that are absolutely about to shake up how we manage distribution in the coming months and potentially […]

Now is the time to take control

Now is the time to take control! In the UK, we have all been celebrating recently with the news that the Competition and Markets Authority (CMA) are now investigating OTA’s and the illegal practices which we as an industry have been strangled and held hostage by for years. Some of the big players – Booking.com; […]

Booking.com – a partner they are not!

Booking.com – a partner they are not! Over the past year or so, here in the UK we all know that Booking.com (as well as other OTA’s) have ‘softened’ their approach. They want us to believe that they are partnering us with a softened account management approach and a relaxing of their rate parity clauses. […]

What do you need to consider in 2019? It’s all about ‘your people’…

What do you need to consider in 2019? It’s all about ‘your people’… In our wonderful hotel world, we have two types of people – our guests and our team. In 2019 I believe that understanding and meeting the needs of both will be crucial So let’s start with your guests… I have written many […]

Booking.com – will they win the war with data?

If any of you read my articles regularly, you will know that my personal opinion is that Booking.com and other online aggregators are the single biggest threat to the profitability of our industry. This week I read an article (which I whole-heartedly attribute to Phocuswright) in which they interviewed Glenn Fogel, CEO of Booking Holdings.  […]

Part 2 – Revenue Managers – How we get it wrong…

Part 2 – Revenue Managers – How we get it wrong… Following on from last weeks blog – which can be found here – http://rightrevenue.co.uk/revenue-managers-how-we-get-it-wrong/   I thought I would take another few moments to outline how sometimes Revenue Managers get it wrong and what we can perhaps do to fix it… These mistakes are usually […]

Revenue Managers – how we get it wrong…

Revenue Managers – how we get it wrong… Revenue Managers rule the world, right?  Of course we do… But every now and again, I see some Revenue Managers who just haven’t had the training or mentoring required and due to no fault of their own, get it wrong. So how do we get it wrong […]

My Top 5 Revenue Predictions for 2019

My Top 5 Revenue Predictions for 2019 As we settle in to the final quarter of 2018 and with 2019 budgets signed off and firmly behind us (hopefully!) what can we expect in 2019.  Well here are my thoughts… 1.Understand the customer journey – distribution is changing Gone are the days when we can expect […]

As with everything in life… it’s all about the experience…

As with everything in life… it’s all about the experience… As an industry, all of us in hospitality like to complain about OTA’s; high commission levels and of course the impact that new aggregators such as AirBnB are having on our bottom line. But rather than sitting back, accepting our fate and watching our valued […]

Rate Parity – the world as we know it is about to change (again!)

Rate Parity – the world as we know it is about to change (again!) Utter the words ‘rate parity’ and we all shudder… after all, ensuring that we have the same rates on all channels – even if we employ the technology of a channel manager, isn’t always straight forward. Often the rates aren’t updated […]